Customer contact forms are low-cost, user-friendly and easy to maintain. They provide a way for potential customers to conveniently contact you, ask questions or request an estimate. They provide you a way to capture contact information for potential prospects and encourage them to signup for your email notices or newsletter and inform you of their contact preferences (email, phone, time-of-day) for followup. You don't need to staff the phone lines day, night and across time zones - people can contact you through the form anytime.

Well-designed contact forms are quicker and easier than phone or email for you AND your customers. Email links require your customer to wait for their email compose window to open, compose the complete message, remembering why they wanted to contact you, what services interested them and state their question(s). Then, wait for the email to send. A professionally designed contact form with check-boxes, drop-down menus and required fields is easier, faster and communicates more information to you about your customer and their needs.

For you, the form provides a productivity enhancement - you needn't be available on-demand to handle prospective sales - the industry standard dictates replying within 24-48 hours, depending on your business model. Also, the contact form can protect your email address from spammers, while allowing your customers and potential customers to reach you.

Benefits of Customer Contact Forms

Customer fills
out form

Customer
Submits
Form

You receive the request via email -

- review information customer provided
- add their contact info to your prospect list
- prepare response based on their query
- reply via email within 24-48 hours
- present sales pitch specific to their needs

WebArtNTech contact forms are designed with effective "calls to action" strategically placed on your website, directing viewers to the fast, friendly contact form to state their inquiry, ask a question or request an estimate.

In 2005 extensive usability studies were conducted on website contact forms. The studies involved observing hundreds of people using website forms - and, subsequently, a set of standard guidelines evolved for user-friendly form design. WebArtNTech completed the IWA-HWG 4 week session on form design at that time and all our forms designed since follow the guidelines. More recently, we've adopted the XHTML 1.0 Transitional coding standard for contact form designs, to help ensure consistent functionality across the most popular browsers (IE, Firefox, etc.) and future browser versions.

Compelling customer contact forms increase your business prospects and sales. We can help you design an effective, user-friendly contact form for your business website.

Customer Contact forms can be added to any WebArtNTech site design.